Ongoing Support
Your data remains in order. Even as your business grows or changes.
The implementation is complete, the structure is in place. But a business never stands still. New products, new customers, new systems: your data must adapt accordingly. Ongoing Support ensures it continues to work as it should.
Do you recognise this?
Your implementation has gone well, but you don't want it to collapse again after a few months.
Your business is growing and your data needs are growing too: you want someone to keep track of that.
There are new questions, new reports, or new systems that you want to connect.
You don't want to start a large project for every small question.
You want a dedicated contact person who knows your situation and can respond quickly.
What is Ongoing Support?
After the Foundation Build, we remain available as a dedicated partner for your data. No new introduction process, no explanation of the situation we already know: just direct communication when something arises.
Ongoing Support is customised. Some clients need a few hours each month for small updates and reports. Others require more structural support in developing their data environment. We agree together on what fits.
What happens if you do not continue?
After a good implementation, everything seems to work. But without maintenance, that changes slowly. New data and changes no longer fit well into the existing structure.
What we often see:
Dashboards that no longer align with reality
Small issues that remain unresolved and grow larger
Fallback to loose files and manual work
What once provided clarity becomes complex again step by step.
What do we do?
Monitoring the quality and consistency of the existing data structure
Implementing updates and optimisations as your company or needs change
Adding new dashboards, reports or data connections
Short check-ins to see if everything still aligns with what you need
Maintaining systems as new tools or connections are added
Answering ad-hoc questions about data, systems or insights
How does it work?
After the Foundation Build, we will discuss together whether and how we proceed. Based on the expected work, we will agree on a format:
- On an hourly basis: you pay for the hours we work, without a fixed commitment
- Fixed monthly price: we agree on a fixed amount based on expected input, so you know what to expect
The price is always client-specific and determined in consultation. No standard packages, but a fair agreement that fits what you need.
Our working method
Ongoing Support is not a helpdesk. It is a collaboration with people who know your situation and have a vested interest in ensuring that your data continues to work well. We are accessible, we respond quickly, and we think proactively when we see something that can be improved.
The agreements regarding access, confidentiality, and working methods are always laid down in a clear contract.
Do you want to know if Ongoing Support is something for you? Let us know
